Privacy Policy for Tasteful Transitions

This Privacy Policy explains how Tasteful Transitions collects, uses, stores and discloses personal information through our website at www.tastefultransitions.com.au and through our funeral livestreaming, video recording, edited video, Memorial Gallery, funeral slideshow, download and related digital media services.

This policy applies to families, funeral directors, venues, celebrants, viewers, website users and other people who contact us, book our services, supply material to us, appear in a recording, access a livestream or Memorial Gallery, or download a file supplied by Tasteful Transitions.

Type of Personal Information Collected

The personal information we collect may include:

• name, email address, telephone number, address and billing details
• booking details, including service date, time, venue, funeral director, celebrant, cemetery or crematorium details
• information supplied by a funeral director, family member, venue, celebrant or other appointed person
• names, images and voices of people who appear in a livestream, recording, slideshow, photograph or Memorial Gallery
• photos, video clips, music, written wording, poems, prayers, tributes, order-of-service details and other materials supplied to us
• Memorial Gallery access details, passwords, download links and viewing information
• comments, messages or enquiries submitted through our website, forms, email, text message or phone
• technical information such as IP address, browser type, device information, pages viewed and website usage information

If we receive personal information from a third party, such as a funeral director, celebrant, venue, family member or appointed person, we will protect that information in accordance with this Privacy Policy.

Some information connected with a funeral or memorial service may be sensitive in nature, including religious, cultural, family or health-related information. We treat this information with care and only use it for the purpose of providing our services, communicating with the family or funeral director, maintaining records, and meeting legal or business requirements.

Collection and Use of Personal Information

We may collect personal information directly from you when you contact us, complete a website form, book a service, send photos or videos, provide music or wording, access a Memorial Gallery, download a file, or communicate with us by phone, email, text message or other written message.

We may also receive personal information from third parties, including funeral directors, celebrants, venues, family members or other appointed people arranging a service on behalf of a family.

We collect and use this information to:

• respond to enquiries
• confirm bookings and service details
• contact and communicate with you
• plan, livestream, record, edit and deliver funeral video services
• create and deliver funeral slideshows
• create, maintain and provide access to Memorial Gallery pages
• send viewing links, passwords, download links and service updates
• issue invoices, process payments and keep business records
• provide support if a family or viewer needs help accessing a livestream, recording or Memorial Gallery
• keep internal records should information about our service be needed in the future

How we use Collected Information

Tasteful Transitions uses collected information where reasonably necessary to provide our services, communicate with clients, families, funeral directors and viewers, manage bookings, keep accurate records, improve our website and services, manage technical access, protect the security of our website and Memorial Gallery pages, and meet accounting, tax, insurance, legal and business obligations.

We may also use information to improve customer service, respond to technical issues, review website performance, and understand how families and viewers use our website and digital services.

Children’s Privacy

Our website and services are not directed at children under 18, and we do not knowingly collect personal information directly from children through our website.

However, children may appear in photos, video clips, livestreams, recordings, slideshows or Memorial Gallery content supplied or arranged by a family, funeral director or appointed person. The person supplying the material or arranging the service is responsible for ensuring they have the appropriate authority or consent to provide that material to Tasteful Transitions.

If you believe personal information about a child has been provided to us in error, please contact us so we can review the matter.

How we Protect your Information

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. This may include using password-protected systems, secure accounts, limited access to client files, reputable third-party platforms, and appropriate storage and processing practices.

Memorial Gallery links, passwords and download links should only be shared with people chosen by the family or funeral director. Once a link or password has been shared outside Tasteful Transitions, we cannot control who it is forwarded to or how it is used.

Unless otherwise agreed, Memorial Galleries remain available for six months after the service. Clients are responsible for downloading and safely storing their own copy before access expires.

No method of internet transmission, digital storage, livestreaming, website hosting or file transfer is completely secure. Tasteful Transitions cannot guarantee absolute security, but we take reasonable care with the information and media we handle.

Sharing your Personal Information

We do not sell, trade or rent users’ personal information.

We may share personal information where reasonably necessary to provide our services, including with:

• funeral directors, celebrants, venues, cemeteries, crematoriums or appointed family contacts
• contractors or subcontractors assisting with filming, livestreaming, editing, slideshow creation, administration or delivery
• website hosting, video hosting, livestreaming, cloud storage, email, SMS, file transfer, form, analytics, backup and business software providers
• payment, accounting, insurance, legal or professional advisers where required for business or legal reasons
• family members, friends or viewers who have been given access to a livestream, recording, download or Memorial Gallery link

Funeral livestreams, recordings and Memorial Galleries may be viewed by people in Australia or overseas. Some third-party platforms and service providers may store, process or transfer information outside Australia. Tasteful Transitions takes reasonable care when selecting and using these services, but their own terms, privacy policies and technical limits may also apply.

For safety, viewers should use only official links provided by Tasteful Transitions, the funeral director or the family. If you are unsure whether a livestream or Memorial Gallery link is genuine, contact Tasteful Transitions or the funeral director before opening the link or entering any information.

Personal Identification Information

We may collect personal identification information when users visit our website, submit a form, make an enquiry, request a quote, book a service, upload or send material, request access to a Memorial Gallery, download a file, or communicate with us about our services.

Users may visit the website anonymously where practical. However, if you choose not to provide information needed for a booking, enquiry, Memorial Gallery, download or service delivery, we may not be able to provide the requested service or support.

Web Browser Cookies

Our website may use cookies and similar technologies to improve user experience, understand website traffic, support website security, remember preferences, manage forms, reduce spam and help us understand how visitors use the website.

We may collect log data such as IP address, browser type, device information, pages visited, time and date of visit, time spent on pages, referral source and other website usage information.

Our website may also use third-party tools or embedded services, such as analytics, security tools, contact forms, maps, review widgets, video embeds or social media features. These third-party services may use their own cookies or tracking technologies and may collect information in accordance with their own privacy policies.

Users can set their browser to refuse cookies or alert them when cookies are being used. If cookies are disabled, some parts of the website may not function properly.

Your Acceptance of these Terms

By using our website, contacting Tasteful Transitions, booking a service, supplying material, accessing a livestream, viewing a Memorial Gallery, downloading a file, or using our services, you signify your acceptance of this Privacy Policy.

If you do not agree with this policy, please do not use our website or services. Continued use of the website or services after changes are posted will be taken as acceptance of those changes.

 

Changes to this Privacy Policy

Tasteful Transitions may update this Privacy Policy from time to time. When we do, we will revise the updated date at the bottom of this page.

We encourage users to review this page periodically to stay informed about how we protect the personal information we collect and manage.

Contacting us

If you have any questions about this Privacy Policy, the practices of this website, the handling of your personal information, or your dealings with Tasteful Transitions, please contact us:

Tasteful Transitions

tastefultransitions@gmail.com

ph 0434 347 764

 

This document was last updated 11th May 2026

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