When you use or access our service, you are agreeing to the following Terms and Conditions, so please read them carefully before purchasing, booking, accessing, or viewing our products or services.
In these Terms and Conditions, you/yours refers to the client, viewer, appointed agent, family representative, funeral director, or other person accessing or arranging our services. We/us/our/the videographer refers to Tasteful Transitions.
These Terms and Conditions apply to our funeral livestreaming, video recording, edited video, Memorial Gallery, funeral slideshow, download links, and related digital media services. They apply whether the service is booked directly by a family or arranged by a funeral director or other appointed person on behalf of a family.
By booking, paying for, accessing, downloading, or viewing our services, including a Memorial Gallery, livestream, recording, slideshow, video, or download, you agree to these Terms and Conditions.
If you have any questions or comments about our Terms and Conditions, please contact us before placing your order, booking a service, or viewing a Memorial Gallery.
You agree that any videos, recordings, slideshows, livestream access, Memorial Gallery content and downloadable files supplied by Tasteful Transitions are for personal and family use only and are not for resale or commercial distribution.
You agree to indemnify Tasteful Transitions against any claim, loss, cost or liability arising from materials you provide to us, including photos, video clips, music, written wording, names, images, logos, or any other content supplied for use in a slideshow, recording, Memorial Gallery or video.
Tasteful Transitions disclaims any responsibility or liability to any third party arising from materials supplied by you, your family, your funeral director, your appointed agent, or any other person acting on your behalf.
In the unlikely event of total video recording failure, cancellation of the service, or any other circumstance giving rise to liability, the liability of Tasteful Transitions is limited to the amount paid for the relevant service. Tasteful Transitions is not liable for indirect, incidental, special or consequential loss.
Tasteful Transitions may use third-party platforms or services to host, stream, transfer, store or deliver videos, slideshows, files, links, emails, text messages or Memorial Gallery content. Tasteful Transitions is not responsible for failures, restrictions, outages, delays or access issues caused by third-party platforms or viewer-side issues such as poor internet, device problems, browser issues, overseas restrictions, workplace firewalls or user error.
You agree that any materials you supply to Tasteful Transitions do not infringe any third-party copyright, patent, trademark, privacy right, moral right, or other legal right.
You confirm that you own, control, or have permission to use any photos, video clips, music, written wording, poems, prayers, artwork, logos, names, images, or other materials supplied to Tasteful Transitions.
We reserve the right to refuse any work or material at our discretion, including material we believe may be copyrighted, unsuitable, offensive, unlawful, or otherwise inappropriate.
Commercial music may be subject to copyright restrictions, platform blocking, muting, takedowns, or sharing limitations. Tasteful Transitions is not responsible if a third-party platform restricts, mutes, blocks, removes, or alters a video, slideshow, livestream recording, or Memorial Gallery because of copyright claims or licensing restriction
We do not accept responsibility for loss or damage to photographs, documents, CDs, USBs, DVDs, hard drives, printed materials, or other physical items while they are in the hands of the postal service, courier, venue, funeral director, or any other third party.
Any physical items supplied to Tasteful Transitions will be handled with care and returned in the condition in which they were received, wherever reasonably possible.
Tasteful Transitions is not liable for damage or loss to photos, negatives, slides, videos, music, documents, digital storage devices, or other materials caused by events outside our reasonable control, including but not limited to fire, theft, flood, natural disaster, accident, postal or courier loss, equipment failure, war, or other unforeseen events.
Where files are delivered digitally, the client is responsible for downloading and safely storing any video, slideshow, recording, photo, or other media file before the download link, Memorial Gallery, Dropbox link, or file access expires.
Unless otherwise agreed in writing, Memorial Galleries and delivered files are available for a limited time. Tasteful Transitions may delete files after the stated retention period without further notice.
Tasteful Transitions is not responsible for indefinite storage of client files after delivery has been completed.
We reserve the right to refuse material at our discretion. Please do not provide obscene, offensive, unlawful, abusive, defamatory, discriminatory, or otherwise inappropriate material.
You are responsible for providing accurate service details, including the correct date, time, venue, contact details, service order, music, photo requirements, names, wording, access instructions, and any special requests.
The client or funeral director is responsible for ensuring that the venue, celebrant, clergy, cemetery, crematorium, chapel, funeral home, or other controlling party permits filming, recording, livestreaming, and equipment setup.
The client or funeral director is responsible for informing immediate family, the venue, and the person conducting the service that the service may be filmed, recorded, and livestreamed.
Memorial Gallery links and passwords should only be shared with people the family chooses. Tasteful Transitions is not responsible for how a link or password is shared after it has been provided to the client, family, funeral director, or nominated contact.
Commercial music is copyrighted. It may be suitable for personal family use but may not be permitted for public sharing, publication, social media upload, commercial use, or wider distribution.
If music is included in a slideshow, livestream recording, service video, Memorial Gallery, or downloadable file, you agree to comply with any copyright laws and platform restrictions that apply to that music.
When you access, view, download, or share a slideshow, recording, service video, or Memorial Gallery, you agree to be bound by the copyright laws and licence restrictions attached to any music used.
Tasteful Transitions is not responsible if a video, slideshow, recording, livestream replay, or Memorial Gallery is muted, blocked, removed, restricted, or altered by a third-party platform because of music copyright or licensing issues.
A funeral slideshow is created from the photos, short video clips, music, names and information supplied by the client, family, funeral director, or appointed agent.
The quality, style, and timing of the final slideshow depend on the quality, number, order, and timing of the materials supplied to Tasteful Transitions.
Tasteful Transitions will make reasonable efforts to prepare the slideshow within the timeframe required for the service, but the client is responsible for supplying photos, videos, music, wording, and instructions as early as possible.
Once production has commenced on a slideshow, refunds may not be available because time and production work have already been allocated.
The completed slideshow is usually provided as an MP4 video file suitable for use at the service and for family viewing.
The finished slideshow becomes the client’s property for personal and family use, subject to any copyright restrictions attached to music, photos, video clips, or other supplied materials.
The limit of liability of Tasteful Transitions for slideshow errors, omissions, production issues, or equipment malfunctions is limited to the amount paid by the customer for the relevant slideshow service.
Funeral slideshows are delivered digitally unless otherwise agreed.
Delivery timeframes depend on the service date, the volume of material supplied, when photos, videos, music and instructions are received, and any changes requested by the client.
Tasteful Transitions will make reasonable efforts to deliver the slideshow within a timeframe suitable for use at the funeral service, provided the required materials are supplied in time.
The client is responsible for checking the slideshow as soon as it is supplied and notifying Tasteful Transitions promptly of any urgent corrections before the service.
Once the final slideshow file has been delivered, the client is responsible for downloading and safely storing their copy.
If any physical photos, USBs, CDs, DVDs, documents or other items are supplied, Tasteful Transitions will make reasonable efforts to return them in a timely manner.
Tasteful Transitions is responsible for creating and supplying the finished slideshow file. We are not responsible for playing, operating, testing, or managing the slideshow during the funeral service. It is the responsibility of the funeral director, venue, celebrant, AV operator, or nominated person to ensure the slideshow can be played on the equipment being used at the service.
The client is engaging Tasteful Transitions for funeral video recording, edited video, Memorial Gallery access, and related media services. Where livestream access is provided, it is included as part of the service and is dependent on internet coverage, mobile networks, venue conditions, third-party platforms, and other factors outside our control.
Tasteful Transitions uses professional livestreaming equipment and bonded mobile network support to give the livestream the strongest possible connection available on the day. However, no livestream provider can guarantee uninterrupted or error-free live transmission at every location.
If internet conditions, mobile coverage, venue restrictions, third-party platform issues, equipment issues, battery failure, weather, or other circumstances affect the livestream, Tasteful Transitions will continue recording the service where possible and will make the recording available as soon as possible after the funeral.
Tasteful Transitions is not responsible for viewer-side issues, including poor internet, device problems, browser issues, overseas access restrictions, workplace firewalls, incorrect links, incorrect passwords, or user error.
The videographer’s judgment regarding camera placement, filming locations, audio capture, and final editing will be deemed correct unless specific instructions have been discussed with the client and agreed to in writing before the service. Any genuine errors on our part will be rectified where reasonably possible.
Tasteful Transitions will make reasonable efforts to capture the service respectfully and professionally, but cannot guarantee capture of every person, expression, arrival, departure, speech, procession, or other specific moment.
All photography, videography, recording, and livestreaming are dependent on the rules set by the controlling parties of the venue. This may include whether filming is permitted, where cameras may be placed, where equipment can be set up, and when photographs or video may be taken during the service.
It is the responsibility of the client or funeral director to inform immediate family, the venue, and the person conducting the service that a professional videographer may be filming, recording, and livestreaming on the day. When filming a large group of people or filming in public areas, it is not necessary to obtain consent from people whose image is captured incidentally in the background.
Tasteful Transitions may use trained contractors or subcontractors to assist with filming, livestreaming, editing, slideshow creation, administration, or delivery.
Tasteful Transitions may refuse, pause, or stop work if the location, weather, access, behaviour of attendees, animals, traffic, equipment placement, electrical supply, or any other condition creates an unsafe or unreasonable working environment.
Raw footage is not supplied to clients. Raw footage remains the working production material of Tasteful Transitions and may be deleted once the final edit has been completed and deemed satisfactory by the editor.
Unless otherwise agreed in writing, Tasteful Transitions retains video footage and/or supplied media for six (6) months from the date of completion of the service. The Memorial Gallery will remain current for six (6) months. After this time, files may be deleted without further notice.
The client who engages our services receives a downloadable copy of the edited service recording via Dropbox or another digital delivery link.
Where livestream access is provided, it is included with the video service and is dependent on internet and mobile network conditions at the location.
The edited recording is made available through the Memorial Gallery for family and friends who have the link to view. Unless otherwise agreed, the Memorial Gallery remains online for six (6) months after the service.
Any slideshow files, photographs, additional footage, or other media are supplied only where they are included in the confirmed booking.
The client may share the final edited video for personal and family use, subject to copyright restrictions relating to music or other supplied materials.
Clients are responsible for downloading and safely storing their copy before the Memorial Gallery or download link expires.
Payment can be made by cash or bank transfer.
A booking is confirmed when Tasteful Transitions accepts the booking and confirms the service details in writing by email, text, invoice, or other written message.
Bookings may be made directly by families or by funeral directors on behalf of families. The person or organisation making the booking is responsible for ensuring payment arrangements are clear before the service.
Orders will be processed at the current prices at the time the order is placed. Payment in full is required before the service unless otherwise agreed in writing.
The price quoted for a standard service is based on a service duration of up to one (1) hour. Any time after that may incur an additional charge for extra time. This will be invoiced directly to the client after the service, and delivery of the finished edit may depend on payment of any extra amount owed.
Prices are based on the service details provided at the time of booking. Additional charges may apply for extended service duration, additional locations, travel outside the standard service area, extra editing, additional media services, late changes, or other requirements not included in the original quote.
If the date, time, venue, location, or service details change, the client or funeral director must notify Tasteful Transitions as soon as possible. Tasteful Transitions will make reasonable efforts to accommodate changes, subject to availability, timing, travel, staffing, and technical feasibility.
Cancellation of a booking must be provided in writing by email or text and is not confirmed until acknowledged by Tasteful Transitions.
If you cancel the service within twenty-four (24) hours prior to the service time, payments already made are non-refundable.
Cancellation notice earlier than twenty-four (24) hours before the service time will incur a $150 booking fee. Any refund payable will be the amount paid less the $150 booking fee and any work already completed.
If you believe there is an error in the finished video, slideshow, Memorial Gallery, or supplied file, please contact Tasteful Transitions as soon as possible after delivery.
Where Tasteful Transitions has made an error or has not followed agreed instructions, we will make reasonable efforts to correct the issue.
Correction requests are subject to the materials supplied, the agreed booking, technical limitations, copyright restrictions, venue restrictions, and what was reasonably possible to capture or produce.
Tasteful Transitions is not required to provide refunds or unlimited revisions for matters of personal preference where the agreed service has been supplied.
By engaging the services of Tasteful Transitions, you acknowledge that you have read and accept our Terms and Conditions.
We reserve the right to change these Terms and Conditions at any time.
This document was last updated on 11 May 2026
Copyright 2026