Please read our terms and conditions before committing to purchasing or viewing our product. When you use or access our service you are agreeing to these terms and conditions. You/yours refers to yourself, the client and/or your appointed agent and yourself the viewer. We/us/our/the photographer/the videographer refers to Tasteful Transitions. If you have any questions or comments about our terms and conditions, please contact us before placing your order or entering your email address as a password for viewing on some of our memorial galleries.
You agree all personalised slideshows and video footage is for personal use only and not for resale. By choosing to use or access our services, you are agreeing to indemnify us against any liability from a claim by a third party violating any copyright or other right of any third party.
In the case of purchase of our services any refunds for an event will be limited to no more than the original sums involved. In the unlikely event of a total video failure or cancellation of this contract by either party or in any other circumstance the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential loss.
Tasteful Transitions disclaims any responsibility or liability to any third party arising out of the materials you supply for inclusion in your slideshow and you agree to be solely responsible as to any such claim. Tasteful Transitions assumes no responsibility or liability with respect to any legal action taken against Tasteful Transitions as a result of any alleged copyright infringement.
We agree to respect your privacy and confidentiality and will not pass on information about you or your email address to a third party. We will hold a master copy of your photos and/or video footage for six (6) months from the date of completion of your service. This will allow you a period of time to order further copies if you require them. Your memorial page will remain current for thirteen (13) months.
You must ensure the materials you supply to us do not infringe on any third party copyright, patent or trademark. We reserve the right to refuse any work that may already be copyrighted material, or for any other reason at our discretion. By entering into an agreement with us you are stating that you own the copyright or have written permission to use the materials.
We do not accept responsibility for loss or damage to your photographs/documents/CD / USB / DVD or other when in the hands of the postal service or a courier. We ensure all items sent to us will be looked after and returned to you in the condition in which they were received. We are not liable for damages, including but not limited to direct, indirect, incidental damages to customers photos, negatives, slides, videos, music CDs and /or other materials, including, but not limited to as a result of fire, theft, flood, natural disaster or war.
We reserve the right to refuse material at our discretion. Please do not include obscene/offending material.
All DVD/USB are tested prior to dispatch. Any defective products will be replaced (at our discretion) at no additional cost to the customer. There are no refunds and we will not reimburse any shipping or packing costs.
Music plays an important part in your service, please choose carefully. The ‘right’ music can give your service that extra ‘something’. Please be aware all commercial music is copyrighted and is allowed for personal use but not for publication on social media such as Facebook. When you enter your email as a password to view the slideshow/service you agree to be bound by the copyright laws attached to the music used in the slideshow/service.
The finished product becomes your property to do with as you choose. The limit of liability of Tasteful Transitions for all errors, omissions, and equipment malfunctions is to monies already paid by the customer. No refunds are possible once production has commenced on your slideshow or service. Returns will not be accepted unless the DVD/USB is found to be faulty.
We deliver your photo slideshow on line within forty-eight (48) hours of receipt of your information and payment. Confirmation of receipt of your information and payment will be sent to you via email. We agree to return all of your photos, CDs, Music or any other associated documents with the delivery of your Tasteful Transition Slideshow or service DVD.
A minimum of two videographers are essential to have good coverage of the service. The Videographer’s judgement regarding locations and final editing, shall be deemed correct unless previously discussed with the client and agreed, in writing, by the client PRIOR to the event. Any errors on our part will be rectified. We will not be liable for any radio signal losses, wifi signal loss, battery failures, equipment failure and or material defects, which are beyond our control. When live streaming the service we are recording as well. In the event of wifi signal failure the service is recorded and will be edited consistent with our videography policy and on your memorial page of our website as soon as time and commitments allow.
All photography and videography is dependant on the rules set by controlling parties of the venue. This may include when photographs may be taken during the service and the location of the cameras.
It is the responsibility of the client to inform immediate family, venue and the person conducting the service; a professional videographer/photographer will be filming on the day.
YOU RECEIVE a copy of the service on DVD in a leather bound case, on USB with a copy of all applicable photos taken by us on the day. It is also accessible to friends and family to view on our website after entry of an email address which is considered to serve the function of a password where necessary. All funerals or memorials are recorded in full HD quality and you have full rights to distribute the video as you wish. All photographs are returned to you in JPEG format. Master files are stored for six (6) months after the service.
Slideshows must be paid for at the time of order. Payment can be made by Cash, Credit or Debit Card. Orders will be processed at the current prices at the time you place your order.
Videography/Live Stream A DEPOSIT of $400 is required when signing a contract with us. If you cancel the videography within forty-eight (48) hours prior to the service, this deposit is non-refundable. Cancellation notice earlier than forty-eight (48) hours occasions a $100 BOOKING FEE. This deposit also constitutes part of your payment on completion of this contract. The balance of all fees is due on return of your filmed funeral/memorial service. This will be within 14 days of the date of the service.
CANCELLATION OF CONTRACT may be done, by the client, at any time prior to the event by giving WRITTEN (email) notice to the videographer. The booking fee is NOT refundable. The contract is not deemed cancelled until you receive confirmation in writing (email) from us.
If you are not satisfied with the finished product and we did not follow your instructions properly, please return the DVD/USB and contact us to see how we can rectify the problem.
By using Tasteful Transitions and entering your email address where applicable to view, you acknowledge you have read and accept the Terms and Conditions. We reserve the right to change these Terms and Conditions at any time.